Stellenangebote bei Intuitive Surgical Sàrl

Job DescriptionPrimary Function of Position: Efficiently handle customers’ or distributors’ enquiries such as purchase orders, quotations, part requests, complaints for lost or damaged goods, product returns or exchanges. Professionally answer incoming calls and emails, understand the customers’ needs and their environment to improve satisfaction at sales and service support levels. Accurately and timely process orders and requests in ERP and CRM databases. Work closely with other teams such as Sales, Finance, Logistics, Regulatory and Contracts. Understand processes and make recommendations to improve overall team efficiency. Roles and Responsibilities: Provide high standard customer support including phone and email requests from customers and distributors. Enter sales orders into SAP, verify that terms and conditions of purchase orders are processed accordingly.Process and track all service requests into CRM.Log customers’ complaints timely and accurately, report to Regulatory as appropriate.Effectively follow up on and resolve sales order or service request issues with appropriate level of supervision.Daily monitor open sales orders, RMAs, service requests and advance exchange programs.Ensure accuracy of customer data within SAP and CRM, ensure that contact information is kept up to date.Quickly become knowledgeable on policies, processes, and procedures, as well as knowledge of products and pricing models.Provide ad hoc reporting as needed. Support punctual projects as assigned and general administrative functions according to business needs.Use best practices and support continuous process improvement.

Job DescriptionPrimary Function of Position: The role provides administrative and logistics coordination support to the Professional Education teams to bring training events, program and meetings from concept through delivery. This role involves successful and close collaborations with a variety of stakeholders such as our Sales Force, Customer Care teams, Medical Research, Marketing, internal and external clients as well ask key vendors. Roles and Responsibilities: Remotely support the Professional Education & Program Services department on administrative, compliance and training center requests.Attend regional and manager calls: Capture, summarize and synthetize information in a format that will be used for future development and action follow-up by the team.Support the organization of internal and external training events when required, new programs launch such as courses organized with surgical societies, advanced courses, masterclasses, first assistant courses.Coordinate Customer training events including scheduling, system moves and execution, catering, logistical details, providing materials to attendees and tracking attendance.Regularly participate in training events to better understand interactions and needs.Assist with coordination of internal European and Worldwide Sales Meetings, as needed for customer training purposes.Contribute to presentation and training material development as directed by department managers.Review, edit and proofread agendas, presentations & training material or Tenders, as well as work instructions and SOP.Support document submission & approval process through our document control system.Prepare monthly reconciliation of Purchasing Orders; monitor invoices and spending.Manage historical training logs and requests for certificates; manage questions regarding equivalency certificates.Ensure the requirements for accreditation are followed and renewed.